Support & FAQ

How do I get back into my account?

Murjan does not use passwords. Enter your email on the sign-in page and a six-digit code valid for ten minutes will arrive. If it does not, check your spam folder and request a new one.

Where is my attendance code?

On the booking confirmation page, in the confirmation email, and under My bookings in your account. Show it to the provider at the meeting point.

Can I change the guest count after paying?

A confirmed booking's guest count cannot be edited. Cancel within the free-cancellation window and rebook with the correct number.

My confirmation never arrived

If you were charged and no confirmation arrived within fifteen minutes, open My bookings first — the booking appears there as soon as payment succeeds, even if the email is delayed. If it is not there, contact us with the transaction reference from your statement.

How do I reach you?

Email support@murjan.sa and we reply within one business day. For anything starting in under twenty-four hours, put the booking number in the subject line.