At Murjan, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our platform via https://murjan-sa.com or our official app.

  1. Information We Collect

1.1 Information You Provide Directly:

When you register, book, or contact us, we may ask for:

  • Full name
  • Mobile number
  • Email address
  • Payment details (processed via licensed gateways)
  • National ID or verification details when required
  • Review or feedback content

1.2 Information Collected Automatically:

We may automatically collect:

  • IP address
  • Device and browser type
  • Usage data (pages visited, time spent, language preferences)
  • Location (with your consent)
  1. How We Use the Information

We use your personal data to:

  • Facilitate bookings and experiences
  • Manage user accounts
  • Send booking confirmations or updates
  • Provide customer support
  • Improve platform performance and user experience
  • Send promotional offers or alerts (with your prior consent)
  • Comply with legal and regulatory obligations
  1. Data Sharing

We may share your personal data only in these cases:

  • With service providers to fulfill your booking
  • With licensed payment gateways to process payments
  • With regulatory or legal authorities when officially required

We will never sell or rent your data to any third party.

  1. Data Protection

We apply strict security measures to protect your information, including:

  • SSL encryption
  • Secured servers
  • Restricted access to authorized personnel only
  1. Your Rights

Under the Personal Data Protection Law in Saudi Arabia, you have the right to:

  • Access your personal data
  • Modify or update your data
  • Request deletion of your data (if there is no legal basis to retain it)
  • Object to marketing communications

To exercise any of these rights, please contact us:
📧 info@murjan-sa.com

  1. Cookies

Murjan uses cookies to enhance your experience, such as:

  • Remembering language preferences
  • Analyzing browsing behavior to improve performance
  • Customizing content and offers

You can disable cookies in your browser settings, though this may affect certain features.

  1. Data Retention

We retain user data only as long as necessary to fulfill the purposes outlined or as required by law.

  1. Changes to this Policy

We may update this privacy policy from time to time. Users will be notified of any significant changes via email or in-app notification.

  1. Contact Us

📧 Email:
info@murjan-sa.com

📞 Customer Service:
+966 541196169

📍 Official Address:
Madinah, Saudi Arabia