{ "id": 16155, "date": "2025-07-19T16:34:13", "date_gmt": "2025-07-19T16:34:13", "guid": { "rendered": "https:\/\/murjan-sa.com\/?page_id=16155" }, "modified": "2025-11-01T14:24:36", "modified_gmt": "2025-11-01T14:24:36", "slug": "faq-2", "status": "publish", "type": "page", "link": "https:\/\/murjan-sa.com\/en\/faq-2\/", "title": { "rendered": "FAQ" }, "content": { "rendered": "
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\u200e FAQ For Users<\/h2>
\u200eWhat is Murjan?\u200e<\/summary>

\u00a0<\/p>

Murjan is a digital platform that helps you discover and book unique experiences and activities across Saudi Arabia, with authentic content showing what to expect before booking.<\/p><\/details>

\u200eHow can I book an activity through Murjan?\u200e<\/summary>

Simply select a category, choose the experience you like, pick a date, and proceed to secure online payment.<\/p><\/details>

Is booking through Murjan secure?\u200e<\/summary>

Yes, we use trusted and secure payment gateways to protect your transactions.<\/p><\/details>

\u200eWhat payment methods are available?\u200e<\/summary>

We support debit\/credit cards, Apple Pay, and installment plans via Tabby<\/strong>.<\/p><\/details>

\u200eCan I cancel or get a refund for my booking?\u200e<\/summary>

Refund and cancellation policies vary by provider and are clearly displayed before booking.<\/p><\/details>

What if I face a problem while booking?\u200e<\/summary>

Our support team is ready to assist you:
\ud83d\udcde 0541196160<\/strong>
\ud83d\udce7 info@murjan-sa.com<\/strong><\/p><\/details>

\u200eCan I leave a review after attending?\u200e<\/summary>

Absolutely! We encourage reviews to help others choose the right experiences.<\/p><\/details>

\u200eDo you offer experiences across all of Saudi Arabia?\u200e<\/summary>

We are currently expanding gradually across major tourist cities, with plans to reach all beautiful regions in stages.<\/p><\/details>

\u200eAre there any discounts or offers?\u200e<\/summary>

Yes, we regularly publish seasonal and exclusive offers\u2014follow us on social media to stay updated.<\/p><\/details>

\u00a0<\/p>

\u200e FAQ For Partners (Service Providers)\u200e<\/h2>
How can I register as a service provider?\u200e<\/summary>

\u00a0<\/p>

You can register through the partnership form available on the Murjan website. \u200eAfter registration, our team will contact you to review the details and complete \u200ethe onboarding process.\u200e<\/p><\/details>

Do I need to enter the activity details myself?\u200e<\/summary>

No. The Murjan team will handle all aspects of your listing, including writing the \u200edescription, formatting the images, and presenting your activity in a professional \u200eand appealing way for our audience.\u200e<\/p><\/details>

What makes Murjan different from other platforms?<\/summary>

Murjan doesn\u2019t just display your activity \u2014 we actively promote and elevate it through unique on-ground services, such as:<\/p>

  • Professional Photography:<\/strong> Our team (when possible) visits and captures your activity with high-quality photos and videos.<\/li>
  • Content Publishing:<\/strong> Your activity is showcased in a visually appealing way on the platform and, when applicable, shared on Murjan\u2019s official social media channels to increase visibility.<\/li><\/ul><\/details>
    Is registration free?\u200e<\/summary>

    \u00a0<\/p>

    Yes, registration is completely free. It includes essential technical and marketing support provided by the Murjan team to all partners.<\/p><\/details>

    What are the requirements for activity approval?\u200e<\/summary>

    Your experience must comply with all applicable regulations in the Kingdom of Saudi Arabia and meet our standards for quality, safety, and customer experience.<\/p><\/details>

    How do you support me with marketing?\u200e<\/summary>

    Murjan acts as a success partner for your business. We provide integrated marketing support that helps increase your bookings and maximize your profitability, including:<\/p>

    • Writing a compelling and optimized activity description<\/li>
    • On-site professional photography (when possible)<\/li>
    • Designing high-quality visuals through Murjan\u2019s internal marketing team<\/li>
    • Publishing your activity on the platform in a way that boosts bookings<\/li>
    • Sharing your activity\u2019s content on our official social media channels (subject to agreement)<\/li><\/ul><\/details>
      How are payments processed?\u200e<\/summary>

      All financial details \u2014 including commission rates, payout schedules, and cancellation policies \u2014 are clearly outlined in the official partnership agreement signed by both parties.<\/p><\/details>

      Can I update my activity details later?\u200e<\/summary>

      Yes, you can make changes at any time through your dashboard, or by contacting our support team for assistance.<\/p><\/details>

      Do you provide performance reports?\u200e<\/summary>

      Yes, you will have access to a dashboard that displays booking data, revenue, and customer reviews in a transparent and easy-to-read format.<\/p><\/details>

      What is Murjan\u2019s long-term vision?\u200e<\/summary>

      Murjan aims to contribute to the development of local tourism and to build the largest specialized tourism community in the region<\/strong>, by empowering service providers and offering high-quality, authentic experiences across the Kingdom.<\/p><\/details>

      Will I have a dedicated Account Manager?\u200e<\/summary>

      Yes. Every partner is assigned a dedicated Account Manager<\/strong> at Murjan.
      Your Account Manager will serve as your main point of contact and will assist with coordination, follow-ups, and managing your listings.
      Their role is to help you operate your tourism business smoothly and efficiently, ensuring consistent support and optimal performance.<\/p><\/details>

      can I contact the partner support team?<\/summary>

      \ud83d\udce7 Email: info@murjan-sa.com<\/strong>
      \ud83d\udcde Phone: 0541196160<\/strong><\/p><\/details>

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      \u200e FAQ For Users \u200eWhat is Murjan?\u200e \u00a0 Murjan is a digital platform that helps you discover and book unique experiences and activities across Saudi Arabia, with authentic content showing what to expect before booking. \u200eHow can I book an activity through Murjan?\u200e Simply select a category, choose the experience you like, pick a date, […]<\/p>", "protected": false }, "author": 1, "featured_media": 15907, "parent": 0, "menu_order": 0, "comment_status": "closed", "ping_status": "closed", "template": "", "meta": { "footnotes": "" }, "class_list": [ "post-16155", "page", "type-page", "status-publish", "has-post-thumbnail", "hentry" ], "_links": { "self": [ { "href": "https:\/\/murjan-sa.com\/en\/wp-json\/wp\/v2\/pages\/16155", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/murjan-sa.com\/en\/wp-json\/wp\/v2\/pages" } ], "about": [ { "href": "https:\/\/murjan-sa.com\/en\/wp-json\/wp\/v2\/types\/page" } ], "author": [ { "embeddable": true, "href": "https:\/\/murjan-sa.com\/en\/wp-json\/wp\/v2\/users\/1" } ], "replies": [ { "embeddable": true, "href": "https:\/\/murjan-sa.com\/en\/wp-json\/wp\/v2\/comments?post=16155" } ], "version-history": [ { "count": 104, "href": "https:\/\/murjan-sa.com\/en\/wp-json\/wp\/v2\/pages\/16155\/revisions" } ], "predecessor-version": [ { "id": 17069, "href": "https:\/\/murjan-sa.com\/en\/wp-json\/wp\/v2\/pages\/16155\/revisions\/17069" } ], "wp:featuredmedia": [ { "embeddable": true, "href": "https:\/\/murjan-sa.com\/en\/wp-json\/wp\/v2\/media\/15907" } ], "wp:attachment": [ { "href": "https:\/\/murjan-sa.com\/en\/wp-json\/wp\/v2\/media?parent=16155" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }